Frequently Asked Questions About Reservations and Transportation

Use our online booking page or contact us by phone, text or email. Provide pickup and drop-off addresses, date, time, flight details if applicable, passengers and luggage.

We accept transportation inquiries and reservation requests around the clock. Confirm trip availability when you request your ride.

We monitor flight status when flight details are supplied and tracking is available, and coordinate pickup timing around delays or early arrivals where possible.

Meet-and-greet service may be arranged on request where airport rules allow. Confirm meeting location and any additional fee before travel.

Luxury sedans including models such as Mercedes-Benz S-Class and Lexus ES, full-size SUVs such as Chevrolet Suburban and Ford Expedition, and Mercedes-Benz Sprinter vans. Availability varies by date; similar vehicles may be provided.

Capacity depends on the vehicle and passenger count. Tell us your luggage and equipment in advance so we can recommend an appropriate vehicle.

Yes. Sprinter vans and coordinated multiple-vehicle arrangements can be requested for events and group travel, subject to availability.

Yes. We regularly arrange trips to New York City, New Jersey, Delaware, Maryland and Washington DC, as well as other regional destinations by quote.

Ask about child-seat availability when booking and provide the child’s age and size so an appropriate option can be discussed.

Contact us as soon as your plans change. Change and cancellation timing, fees and availability are confirmed according to the terms provided with your reservation.

Share your flight number before travel. We monitor status where tracking is available and coordinate revised pickup arrangements when possible.

Payment options and deposit requirements are confirmed during booking. Use the secure booking/payment channel provided for your reservation. Never collect card details through an unsecured contact form.